FAQs
Do you have any doubts or questions?
Frequently Asked Questions
Reservations
How far in advance should I book?
We recommend booking at least 24 hours in advance to guarantee availability for standard services, especially in high season. For services that require child seatswe suggest booking at least 48 hours in advance to ensure availability. We also accept last minute reservations, subject to availability.
Can I make a reservation on the day of travel?
Yes, we accept last minute reservations, but they are subject to vehicle availability. We recommend that you book in advance to ensure your service.
Can I modify or cancel my reservation?
Yes, you can modify your reservation at any time at no additional cost. As for cancellations, you can make them free of charge up to 12 hours before of the service for airport pick-ups and up to 2 hours before for all other all other services. For cancellations within these deadlines, charges may apply. Please check our cancellation policy for more details.
Can I request a receipt or invoice for my company?
Yes, we offer invoicing for companies o receipts on request. You can request them when you make your reservation, prior to the service through our contact channelsor directly to the driver who performs the service.
Can I book a cab for a large group?
Yes, we offer vehicles suitable for large groups, such as our minivans and luxury vans. minivans and luxury vanswhich can transport up to up to 8 people.. For services of 7 or 8 personswe recommend to book in advanceas the availability of these vehicles is limited.
Can I book a cab to a destination outside Barcelona?
Yes, we also offer transportation services outside Barcelona. You only have to just contact us through any of our contact ways, and we will provide you with the pricesand we will provide you with prices without obligation.
Cancellation Policy
Can I modify or cancel my reservation?
Yes, you can modify your reservation at any time at no additional cost. As for cancellations, you can make them free of charge up to 12 hours before of the service for airport pick-ups and up to 2 hours before for all other all other services. For cancellations within these deadlines, charges may apply. Please check our cancellation policy for more details.
What happens if I need to change the pick-up time?
As long as it is a modification, there will be no inconvenience. We would be grateful if you could inform us as soon as possible if you need to adjust the pick-up time. This way, we can arrange everything in advance and make sure you enjoy your service. Our driver will be able to accommodate any necessary adjustments to ensure a smooth experience.
Service Hours
Is the service available 24 hours a day?
Yes, our taxi and airport cabs and airport transfers is available 24 hours a day, 7 days a week 24 hours a day, 7 days a week, to suit your travel needs at any time.to suit your travel needs at any time. However, on marked holidays, however, due todue to high demand and demand and shortage of drivers, services mayservices may be affected. be affectedso we recommend we recommend booking well in advance to guarantee availability. to ensure availability.
Can I request the service on holidays?
Yes, our service is available every day of the year, including public holidays.. However, on special special datessuch as Christmas (December 25), New Year's Day (January 1), Midsummer's Eve (June 23-24), New Year's Day (January 1), St. John's Eve (June 23-24)the high high demand and limited staffing may affect may affect availability. Advance reservations are recommended to ensure your transfer on these dates.
Flight Contingencies
What happens if my flight is delayed?
We monitor flight schedules to ensure that our driver is present when you arrive, even in case of delays. our driver is present when you arrive, even in the event of delays.. You don't have to worry if your flight is delayed, as we will adjust the pick-up according to the new arrival time. We would appreciate any update you can provide us with on the status of your flight on the status of your flight, as this will help us to manage the driver's arrival more efficiently.
Will the driver wait for me if my flight is delayed at immigration or customs?
Yes, our drivers wait up to 60 minutes after flight arrival at no additional cost.. If you need more time, we recommend contact the driver as soon as possible to coordinate the wait. In case of exceptional delays, please contact us through our communication channels to find the best solution.
What should I do if I cannot find my driver at the meeting point?
Our drivers contact the customers after the flight has landed.. In case of not contact our driver for any reason (remember to provide us with (remember to provide us with a means of communication), in the confirmation of your reservation we attach the information of the meeting point. If you still have difficulties, do not hesitate to contact us atand we will take care of the situation quickly so that you can find your driver without any inconvenience.
What to do if I forget an object in the cab?
If you forgot an object in one of our cabs, please contact us as soon as possible, contact us as soon as possible providing the details of your reservation and a description of the object.. We will do our best to locate it and arrange for its return.but we cannot we cannot ensure its recovery if another user finds it and does not return it..
Special Services
Do you offer baby seats or special seats?
Yes, we offer baby seats and special seats to ensure the safety of the little ones during the trip. It is important to request them during the booking process so that we can prepare them in advance. You can also find detailed information about these services about these services in the section Services / Child seats section of our website.
Do you offer pet transportation?
Yes, we accept pets in our vehicles. In order to guarantee comfort and hygiene comfort and hygiene of all passengers, we ask that your pet travels in an a suitable carrier. It is important to to let us know during the reservation so that we can assign the most the most suitable vehicle for you and your pet.
Can I request additional services during the trip?
Yes, you can request additional stops or route adjustments. We do not apply additional chargesexcept in cases where the route change is significant or the wait is longer than usual.. In any case, we will always inform you in advance of any change in price before proceeding..
Do you offer vehicles adapted for people with reduced mobility?
Currently, we offer standard vehicles for most passengers. If you need an adapted vehicle, contact us in advance and we will do our best to arrange it or, where appropriate, provide you with the appropriate contactso that you can count on a transfer adapted to your needs.
Pricing and Payments
Does the price include tolls and additional charges?
Yes, all the rates that we show you are final and include taxes, tolls and other additional chargesso there will be no surprises so there will be no surprises at the time of payment.. In case the route involves tolls, we will inform you in advance and we will provide you with all the necessary information so that you know the exact cost before confirming your reservation.
How can I pay for my reservation?
We offer several payment options for your convenience. You can pay by credit or debit card (Visa, Mastercard, American Express), PayPal, Bizum, Apple Pay or cash. Simply choose the method that suits you best at the time of booking.